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  • Disposable Gloves and consumable items are NOT returnable or exchangeable.
  • Diagnostic Tools, Scanners, Code Readers and all electronic devices are NOT returnable.
  • We do NOT accept returns on items shipped by Freight Truck.
  • We will accept any new, un-opened item, purchased from stock, provided it is in sellable condition.
  • Returns must be in unused condition.
  • All claims for shortages, damages, defects or replacements must be reported to our office within 14 days of receiving the product. Any damage and/or shortage not reported within that 14-day time frame will be the customer’s responsibility to replace or repair.
  • New Returns must be in original box with all original packaging enclosed.
  • There will be no restocking fee if the return is within 30 days from date of purchase.
  • Shipping charges are the responsibility of the customer (unless defective).
  • Items are not returnable after 30 days from purchase date.
  • Products are not returnable once opened.
  • Special/custom orders are not returnable.
  • Item(s) which drop shipped will incur a 20% restocking fee.
  • Consumables are not refundable unless returned unused in original packaging.
  • Return authorization are only valid for 10 days after issuance date. Valid shipping tracking number should be provided to us within this period.
  • Any sort of modification to a tool or equipment by customer, VOIDS all manufacturer warranties and waives the right to return or exchange the product. 

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